FAQ’S

Galway Film Fleadh – Frequently Asked Questions

Can I watch from anywhere in the world?

Films are only available to stream in the Republic of Ireland and Northern Ireland. Our Talks, Panels, Q +A’s and other events will be accessible world-wide to those who register. Registration is via our website. See here for Industry Accreditation.

I’m in the Republic of Ireland /  Northern Ireland, how do I buy a ticket?

Create an Account on our online streaming festival site. Once logged in, you can buy your ticket for films and all of your tickets are viewable in your Library.

I can’t buy a ticket, help!

If a film you are trying to purchase in Ireland / N.Ireland is showing as ‘unavailable’, please email tickets@filmfleadh.ie.

I bought my ticket, now what?

It’s official! You’re attending this year’s Galway Film Fleadh! The films that you have secured screening of will become available in your Library from Premiere date & time for a limited period during the Galway Film Fleadh 7th-12th July. Check each film’s availability and details on our site. Join in the conversation online #FilmFleadh and keep an eye out for more exciting updates.

How can I view the programme?

You can view our programme right here online. More details re: our talks, panels and other events next week.

Can I book a season ticket?

Yes! You can buy tickets individually for films or purchase our Season ticket / Festival pass which will give you access to all films.

How do I find an industry event?

Industry events and details are available through our Industry page. Panels and talks details have been announced and will all take place online during this year’s Fleadh 7th-12th July.

Where can I get up to date news?

You can sign up for our newsletter CLICK HERE and also keep an eye on our News section of the website www.galwayfilmfleadh.com

If you have any other question please email info@filmfleadh.ie

FAQs – Film Technicalities

What do I need to watch the Fleadh online?

You can watch on PCs running Windows 7+, Intel-based Macs running macOS10.12+. You can also watch on Android tablets and phones using Chrome, and iPhone and iPad using Safari. You will need a broadband or fibre internet connection – dial up will not work. You’ll find a complete list of requirements below.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10. Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported. Internet Explorer on Windows 7 is no longer supported. You will need a broadband or fibre internet connection – dial up will not work.

What are the requirements for Mac computers?

MacOS 10.12 or later. Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported. You will need a broadband or fibre internet connection – dial up will not work.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS devices.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome on Android devices.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser. We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback.

What devices can I Chromecast from?

You can Chromecast content when using the Chrome web browser on Android based mobile devices and Windows or MacOS based computers.

Why can’t I see subtitles?

Subtitles can be added using the CC-icon at the bottom of the screening window.

I have some other problem and I need help

Support email: help@filmfleadh.ie

What happens after I buy my ticket?

After you buy your ticket for a film, it is added to your Library (Click your name in the top right corner and choose ‘My Library’ to view) The film will become available to watch from your library at premiere time and date of that film. Click in and enjoy!

Why can’t I see my event

Once you buy your ticket for a film – it’s added to your Library. Be sure that you’ve purchased tickets for all the films you’d like to watch as once they’re sold out they will no longer be available.

Films become available to watch from their Premiere time during the Galway Film Fleadh. Please note that there is a 30 or 24 hour window in which the film will be available to play. You can access films by logging into your account on our site.

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